Support
A question, a bug, an account or purchase problem? Write to us, a real person will answer.
Last updated :
Get in touch
The easiest way is to email us at contact@pixicode.dev. We usually reply within 3 business days.
What we can help with
- A bug or a crash: tell us what you were doing when it happened and we will fix it.
- An account problem: can’t sign in, need to change your username, want to recover an account.
- A purchase that never arrived: Pixis, a theme or lives not credited after a payment.
- A question about the game: how a mode works, lives, leaderboards, the daily challenge.
- Deleting your account: see below.
- A report: problematic content or behaviour in chat or in multiplayer.
Useful details to include
To speed things up, please tell us:
- your in-game username and the email address of your account;
- your device and its OS version (for example iPhone 13, iOS 18);
- the app version (shown at the bottom of the Profile screen);
- a screenshot, if you have one.
Deleting your account and your data
Email us at contact@pixicode.dev from the address linked to your account, with “account deletion” as the subject. We will delete your account, your progression and the associated data, then confirm the deletion by email.
For purchases already made, refunds are handled by the App Store or Google Play: you need to request them directly from the platform you paid on.